Ever wonder how you can streamline business processes without the need to hire a new set of employees? Thanks to technology, chatbots have now improved from just having the ability to answer basic questions to now solving more complicated tasks.
Artificial Intelligence (AI) chatbots are computer programs that were first designed to stimulate and process human conversations. Today, these technological innovations are now drastically creating a major impact on customer service experience and overall business processes.
Given today’s customer-driven market, companies of all industries are expected to meet customer needs and expectations. In order for them to thrive, brands are required to come up with more personalised digital marketing strategies and more effortless customer experiences. This is where the need for AI-powered chatbots comes into play.
Fortunately, there are a bunch of powerful chatbots available in the market today. Finding the right one for your business may vary depending on the features you will need as well as the budget you’re willing to spend.
To give you options, we’ve created a list of the most trusted chatbots of today and the most common factors you need to consider when choosing a chatbot platform for your business. Here’s a comparison of five most powerful chatbot platforms in the market: BevooChat, Drift, Hubspot, Intercom and MobileMonkey.
INTERFACE
Starting off with Drift, this chatbot platform offers a visual flow builder called Playbooks. This allows users to create chatbot flows which consist of various elements you can easily add and edit. What’s more, you can opt to test your chatbot flows before you actually go live.
The second one is HubSpot. It features a chatbot flow called Chatflow which allows you to either start a live chat or create qualify leads bot, book meetings bot or support bot. With HubSpot, however, you are only limited to one function.
The next one is Intercom. This platform allows users to create a custom chatbot through a Block builder that features different blocks and content. Although it is easy to use, setting up our chatbot on Intercom can be a little tricky and might take some time to understand.
The fourth one is called MobileMonkey. For building chatbots in this platform, you’ll need to use Dialogues. With Dialogues, you can create custom messages to make a meaningful conversation with your customers.
Last but definitely not the least is BevooChat. This powerful marketing platform has a visual flow builder that’s both easy to set up and easy to use. Furthermore, it has different types of bot settings which include reply templates that can be used as it is or can be easily edited.
CHATBOT ELEMENTS
Although Drift allows you to perform essential tasks such as capturing emails and contact numbers, creating tickets automatically and scheduling meetings, this chatbot platform doesn’t provide necessary chatbot elements such as images, videos, audios and attachments.
With HubSpot, on the other hand, the basic elements such as quick replies, buttons, attachments and emojis are available. However, it lacks advanced features such as location sharing.
Alongside displaying Helpdesk articles inside your chatbot, Intercom also provides necessary chatbot elements such as images and videos. But unfortunately, it doesn’t offer other features like audios and attachments.
With MobileMonkey, users can enjoy a wide range of chatbot elements such as images, videos, audios, attachments, galleries, emojis and quick replies. What’s more, it allows users to automatically send an email and include a complete form within the chatbot. Several disadvantages, however, is that MobileMonkey doesn’t provide location sharing and date validation.
Compared to the last four chatbot platforms, BevooChat offers more chatbot elements such as location sharing, data validation as well as phone validation. With this, BevooChat offers users a better and richer chatbot experience.
USERS
Unlike HubSpot’s chatbot which doesn’t allow adding tags and user segmentation, BevooChat, Drift, Intercom and MobileMonkey enable users to assign tags and create user segments based on custom fields.
MESSAGES
Compared to Drift and HubSpot that doesn’t allow users to send broadcasts or sequences but enables conditions for a more personalised user experience, Intercom lets users send broadcasts to those people who have interacted with your chatbot. MobileMonkey, on the other hand, allows ending broadcasts and sequences. What’s more, it enables subscribing and unsubscribing to sequences. However, MobileMonkey doesn’t allow conditions. As such, you cannot create logic or calculations in your chatbot flows.
Unlike Drift, HubSpot, Intercom and MobileMonkey that set limitations in terms of messaging features, BevooChat features broadcasts, sequences and conditions,
CHANNELS
Unlike basic chatbots such as Drift, HubSpot and Intercom that can only make chatbots available on your website and email, both MobileMonkey and BevooChat allow their users to have their chatbots on major social media channels such as Facebook and Instagram as well as on SMS. Thus, providing customers with an omnichannel chatbot experience.
INTEGRATIONS
In terms of integrations, deciding which one among the five chatbot platforms is the best for your business depends on your needs. Fortunately, all of them have built-in live chat integrations which is the core of every chatbot software.
MARKETING
Strengthening your online presence means upgrading your marketing strategy. To do so, you’ll need to make sure that you’re everywhere. Compared to the other four chatbot platforms, BevooChat takes the lead in terms of marketing features. For starters, it has a Facebook website widget, one-time notification as well as email marketing. Furthermore, it allows social media postings, it has an auto-comment tool and it comes with SMS marketing.
PRICING
All 5 chatbot platforms are paid on a monthly subscription basis. Each price varies depending on the features they offer and the capabilities each of them has.
ECOMMERCE
Unfortunately, Drift, HubSpot and Intercom don’t have any direct eCommerce integrations. While Intercom allows WooCommerce and Shopify integrations, it doesn’t have restaurant food ordering and QR code features, unlike BevooChat.
TEMPLATES AND CLONING
Among the five chatbot platforms, only MobileMonkey and BevooChat provide users with an extensive number of templates with 23 and 20 templates respectively. Even more, they allow users to create and share templates as well as duplicate chatbot flows and chatbot elements.
SUPPORT
For tutorials, documentation and customer support, Drift, Intercom and MobileMonkey provide sufficient information that will securely help people who are new to using chatbots.
Key Takeaway: Chatbot Comparison 2021
Looking at all considerable factors, BevooChat is arguably the most efficient chatbot platform among the rest of the chatbot software listed above. With an easy to use and easy to setup interface that offers a visual flow builder, BevooChat has top-notch flexibility, making it a great option for beginners. In terms of chatbot elements, BevooChat supports almost all chatbot elements, especially images, videos and audio that greatly contribute to a richer chatbot experience. What’s more, it allows adding custom fields, tags and user segments. In terms of messaging features, BevooChat supports broadcasts, sequences and conditions. Alongside allowing users to put on their chatbots on multiple channels such as Facebook and Instagram, BevooChat also covers email and SMS. Lastly, only BevooChat offers social media postings, auto-comment tools, SMS marketing, restaurant food ordering and QR code features.
